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Originally Posted by rdhw
Check the account definitions in Outlook, to see if they specify to use a dial-up account, as these override any settings in Internet Options.
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First off go into Internet options via Control Panel and just check the Connection tabs' setting, it should be set to LAN (as you're now part of ntls network, as they see it). If the dial up settings are still there, tick the button to 'never dial a connection' (as you're now permanently connected). Then click the LAN setting button lower down and make sure 'automatically detect settings is selected'.
Next open Outlook (I'm presuming you mean full Outlook, not Outlook Express, as it's a bit different for each). When in Outlook click the TOOLS menu at the top and choose Email Accounts. On the box that pops up, click 'view or change existing email accounts' then click NEXT.
You should see all the email addresses she has listed, depending how many she has. Click on the first one in the list, then click the CHANGE button on the right. You should see all her account settings filled in, just check they're all right, then click the 'more settings' button, this is where you solve the problem she's having.
Once in the 'mire settings' bit, click on the CONNECTION tab at the top, it's probably set to connect using your modem and the dial up account will be shown in the drop down list below it. Instead of using this setting, click the radio button further up for 'Connect using my Local Area Network (LAN)', then click OK, and back at the other box, click NEXT to finish.
If you have any other email addresses, click on them and choose change, and make the same changes you just made above.
Then it should just check email straight away without trying to dial a connection. You'll need to do it for any other email programs you use. Outlook Express is similar but less complicated, you just click on 'never dial a connection' on the connections tab in each emails accounts settings.
