Hello all
My friend had ntl telephone and broadband installed before Christmas.
No problem with the broadband.
Telephone - Problems
The BT number that my friend had was transferred to her ntl account about two weeks ago.
Since then, I cannot contact her via my landline ntl phone, neither can two other friends, who are in the same area and also with ntl phones.
We do get the ringing tone but it does not ring at her end.
I can contact her on my mobile and she can be contacted via BT phones.
ntl have contacted her via an ntl phone.
I have contacted ntl twice and my line has been checked and found to be ok.
My friends line has also been checked and no problems found.
When I last phoned ntl, today, I was told to try the line again in twelve hours and if there was still no connection to ring ntl again, but this is now the second time that I have rang, and my friend that I cannot connect with has rang ntl on numerous occasions.
I and my other friends, who cannot contact her, are becoming increasingly frustrated because it is very expensive to have to contact her via a mobile telephone when we are all paying for an ntl service.
Has anyone any advice, constructive please.
Thank you
Church Mouse
