Cable Forum - View Single Post - Cambridge outage

southa · 24-01-2005, 13:07

Well I got my broadband fixed. I phone up at around 5:30pm on Friday and the call was answered in about five minutes. "We'll send an engineer round - the earliest time we have is tomorrow morning", and sure enough the engineer turned up, jacked up the signal levels and fixed the problem. It's been fine ever since.

You're probably thinking this is too good to be true.

Yep, this would be NTL heaven, except that the gremlins were transferred to the set top box. I now have the dreaded picture stuttering problem on Sky One, E4, Channel 5, whereas BBC and a few others are fine. I remember this one from a year or two back. The page-up, page-down, blue diagnostic box is showing SNR around 26dB and 10E-4 Pre RS errors. So, I shall get on the blower again, and pray that it can be fixed before the next episode of Desperate Housewives.

Incidentally NTL said that there were no broadband problems in my area (CB4) on Friday.

24-01-2005, 13:07	#6
southa Inactive Join Date: Jan 2005 Location: Cambridge, UK Age: 57 Posts: 2	Re: Cambridge outage - any more info? Well I got my broadband fixed. I phone up at around 5:30pm on Friday and the call was answered in about five minutes. "We'll send an engineer round - the earliest time we have is tomorrow morning", and sure enough the engineer turned up, jacked up the signal levels and fixed the problem. It's been fine ever since. You're probably thinking this is too good to be true. Yep, this would be NTL heaven, except that the gremlins were transferred to the set top box. I now have the dreaded picture stuttering problem on Sky One, E4, Channel 5, whereas BBC and a few others are fine. I remember this one from a year or two back. The page-up, page-down, blue diagnostic box is showing SNR around 26dB and 10E-4 Pre RS errors. So, I shall get on the blower again, and pray that it can be fixed before the next episode of Desperate Housewives. Incidentally NTL said that there were no broadband problems in my area (CB4) on Friday.