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Originally Posted by maverick
Ok best advice I can give you is to contact tech support for stand alone cable modem on 0845 650 0925 for the modem to be checked for signal loss.
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Thanks, I'll give it another try. I was just not sure whether they are still doing things!! They tried many things over about four months, then said they was off to try something else and have not heard from them since. That was at beginning of Novemeber.
When the tech guys come out they are amazed how slow it is, slower than a mobile phone on internet. They have tried their own laptops on the line and it does the same. They also tried their laptops in several places including headend (whatever that is!!) and it was the same, they could not figure out why though.
I think they may have run out of ideas, but each time I get them out it costs me a day off work - I wouldn't mind if I thought it would be fixed, but so far it has cost me 10 work days (a few thousand pounds) and it's just as bad as it was in summer.
I'll give them one more ring tomorrow, then unfortunately I think it will have to be search for a new broadband provider. I suppose it's a good chance to move to Sky+ and BT at the same time, then I can have caller display and a TV that doesn't freeze several timees a night.
