[HD462]

Originally Posted by Paul

To be honest I find it laughable that yet again NTL's existing long term customers who have helped pay NTL's bills for so long are again being asked to pay more for a service than a new customer who has yet to put anything into NTL's bank account. I know it's only a one off payment but surely NTL don't need to charge £25 for an upgrade which chould be done automatically across the board or by the press of a button somewhere. Obviously if someone has to have equipment swapped out then there is a cost implication but for people who only need their current modem hit with a new packet of information where is the justification for the £25 cost?

I've said the same too, earlier in the thread I think. I don't know how they can offer new customers, half price TV. Internet whatever for X months, yet offer their existing, loyal customers nothing. What happened to looking after your regulars like other businesses do?

I spend nearly £1000 a year with ntl, and have been with them since they first arrived in our area 8yrs ago (Comcast as it was then), you'd think they'd offer some incentive to keep your custom, because if I ever do move, it'll be all services, not just the TV or the Internet (how many times have I nearly done it now...lol )

I'll be phoning when it's time ans seeing if they're willing to waive it. I'm sure there's plenty people who spend as much (maybe more) as I do. That's lots of custom to lose if they all jump ship. After all ntl isn't that competitive now compared to all the other offers you can get, it's just handy having everything under one roof, with one or two bills.

It doesn't mean we won't put up with the hassle on day though and move our custom elsewhere, just as we did when we came to ntl in the first place. I don't want to leave, but I also think they should look after the customers they already have.