Quote:
|
Originally Posted by Doofy
The one thing that really pains me is the £25.00 admin fee for existing customers. I have been with NTL since the beginning yet i am still expected to pay to be upgraded. would have been nice for NTL to reward there customers by not charging the admin fee  |
To be honest I find it laughable that yet again NTL's existing long term customers who have helped pay NTL's bills for so long are again being asked to pay more for a service than a new customer who has yet to put anything into NTL's bank account. I know it's only a one off payment but surely NTL don't need to charge £25 for an upgrade which chould be done automatically across the board or by the press of a button somewhere. Obviously if someone has to have equipment swapped out then there is a cost implication but for people who only need their current modem hit with a new packet of information where is the justification for the £25 cost?