[absthechatter]

Hi, I have the 1.5mb service and have had problems with web browsing being extremely slow since sevice migrated to 1.5meg several months ago. Occationally downloads are slow as well, but this is only about 20% of the time (although downloads go down to almost zero and make it unusable).
Engineer has been out several times and agrees it is terrible and has tried many things, but I think he's running out of ideas now!! I have STB but engineer has also lent me cable modem to check for improvements, unfortunately it is exactly the same. Web browsing is terrible about 85% of the time, with simple pages like Google taking up to a minute to load. Sometimes you can get a page to load faster by hitting the refresh button several times. Last week just to check, I took cable modem and computer to two friends houses to try out. Both worked superb, just as they should do.

The engineer has been excellent and regularly contacts me to see if there are any improvements.... but there never are.
I do have wireless router, but have also disconected this and tried for several days with direct connection, have also tried swapping cables (used same cables at friends house) but nothing gives improvement.
I am getting to stage now where, although I don't want to, I am going to have to look for new broadband provider as I am paying nearly £40 a month for something that is slower than dial up using my mobile phone the majority of the time. I am making one last attempt to see if any of you experts out there can think of anything else.

Many thanks

Dave