This site actually exists to help customers of both telewest and ntl, hence the name change from nthellworld, not as a site to whinge about ntl. I think it does achieve that, numerous people have gotten a result from visiting this site.
Ideally this site wouldn't need to be here, however if sites like this help keep the company on its' toes and can assist and inform customers all good in my opinion.
Personally I value the opinions of everyone on here, albeit to different degrees
however the site's membership are a minority of ntl customers and probably not a representative one, just as those sharing your point of view on this issue are a minority, the majority of people look forward to the extra speed and are indifferent or even welcoming of the capping.
Have to try and look at issues in the context of the bigger picture, at the same time though forums exist to express your opinion. Think it's fair to say though that expressing the same opinion over and over again, or in the wrong way will get people's back up and those who are paying attention will inevitably become less receptive, those who were indifferent take the opposite position.