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Originally Posted by Chrysalis
I want digital tv, no sign of it coming from NTL
I hate india call centres
I consider myself a power user and need to speak to a technically adapt person if I ring tech support.
I need a consumer broadband package that will allow around 50 gig a month in the package price.
I like to feel like the company values me as a customer.
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Digi TV is on the way to Leicester.
Sorry about the call centre issue, FWIW I agree.
Get a business package if you want to speak to a technically 'adept' person when you ring tech support. If you are looking to speak to network management level people though you'll be disappointed, even business custs don't deal with networks directly, though business cable support are very good. Considering I remember you complaining about subsidising all those people who phone for basic queries don't see why they should subsidise you as you're too knowledgeable to speak to standard tech support who, necessarily, are not 30k a year network engineers.
Business package will give you 30GB/month + unlimited in office hours, altenately there are providers who can assist you.
Try using a smaller ISP with virtually no customers. While the people on the phones do their best you have to remember that some depersonalisation is inevitable with a company with over 1.2 million HSI customers.