[riggie]

Hi and thanks for the reply. I emailed cust services and they merely sent me my login details, which I had already checked and double checked.

I rung their premium rate line and they checked my account using a virtual modem and were also unable to access the service. 'There is a problem our end' said the operator, who also promised to get on to it......still no access this evening.
It is ntlfreedom.
many thanks
Andy