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Originally Posted by darkvisor
thanks for the reply homealone but as stated in the first message, it was a rant and wasn't after assistance, just getting it off the chest and that is what a forum is for,
it's just you get some muppets (ntl staff) trying to deffend NTL actions when they are blatantly wrong
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How DARE you call me a 'muppet' when I have taken the time - my own personal time I might add - to write a detailed explanation of what's causing the issue on your bill!
You are extremely rude and discourteous and your behaviour is completely out of order.
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Originally Posted by andyl
Granted, and I for one am happy to credit staff, whether on this forum or on the phone to them, when they've been helpful. But, and this has been pointed out so many times before, the service provided by NTL is too often not up to scratch, although I personally put much of the blame for this at management's door (training, systems, not enough manpower etc).
Secondly, the world is jam-packed full of muppets so statistically it's likely that some of them work for NTL and the description is apt, albeit derogatory, in those particular instances. It has not been suggested that all NTL folk are muppets (and in my experience there are few Kermit like characters in Tech Support)
Thirdly a lot of people come on this site precisely because they want a rant; this probably saves a lot of no doubt decent NTL folk getting an earbashing which the company, rather than they deserve.
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I posted some advice to the original poster about his bill and he called me a muppet in return.
That's not a generalisation, it's a direct insult and is completely unacceptable behaviour.
Next thing is, people complain that ntl staff don't offer as much assistance on here as they did. I wonder if these people would perform work related duties in THEIR own personal time, in return for a barrage of abuse?