[Chris W]

darvisor- it was technical support you spoke to -> there are no customer service centres for ntl broadband- only technical support.

Also, 10 seconds is long enough to run a report on a modem to see what is going on with a cable modem- that is why staff have diagnostic tools.

The device that you are connect to the router is completely irrelevant- the modem can be checked with a pc, router, xbox, ps2, or nothing at all connected to it.

I appreciate that you wanted to have a rant, and i agree about the inconvenience of the technician not visiting your house being unacceptable. However, i would be interested to see what constructive comments you can make- how would you like your experience to be improved in the future? perhaps a comment on the following areas would be useful-

- the attitude of the people you spoke to
- the length of time you waited
- length of the call
- explanation of the problem
- amount of time that you had to wait for the engineer booking
- any other relevant information

with constructive criticism like this it will be easier to see where things are going wrong.

MB