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Originally Posted by homealone
We are privileged to have some extremely helpful NTL staff as members of this forum, were I one, I would not feel inclined to offer assistance to someone who just wants to have a rant  |
Granted, and I for one am happy to credit staff, whether on this forum or on the phone to them, when they've been helpful. But, and this has been pointed out so many times before, the service provided by NTL is too often not up to scratch, although I personally put much of the blame for this at management's door (training, systems, not enough manpower etc).
Secondly, the world is jam-packed full of muppets so statistically it's likely that some of them work for NTL and the description is apt, albeit derogatory, in those particular instances. It has not been suggested that all NTL folk are muppets (and in my experience there are few Kermit like characters in Tech Support)
Thirdly a lot of people come on this site precisely because they want a rant; this probably saves a lot of no doubt decent NTL folk getting an earbashing which the company, rather than they deserve.