[ian@huth]

Originally Posted by darkvisor

yes a lot of people do and being an ex employee, i know how the cable side works, it's a pain in the a*se when you hear them waffle over the phone as to whats up with the system, also if he had looked at the modem, it wouldn't be there as bb goes straight to a router so he cant even see the modem, as before, i have had to disconect the router from bb so ntl can check the modem.

its a pain when you pay them monthly but have to bow down to them when something is wrong, i take half a day off work for an engineer not to turn up because the thought they fixed the problems at the end of the road, is that good customer service,

It sounds as if you know how cable works Broadband does not go straight to the router, it goes first to the cable modem and then to the router. The modem is the first thing that NTL can see when looking at your connection. They ask you to disconnect the router to eliminate any problems that it may be causing.