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Originally Posted by andyl
If i'd taken a half day off work to wait for an engineer who never arrived I think 'muppet' would be a mild insult to be hurling. To a customer the fact that an NTL contractor, rather than NTL itself, has let me down is totally irrelevant. Service is NTL's responsibility regardless of who delivers it on their behalf.
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true - but there is no point coming to a site like this & throwing insults around. We are privileged to have some extremely helpful NTL staff as members of this forum, were I one, I would not feel inclined to offer assistance to someone who just wants to have a rant
