Originally Posted by threadbare

So the fact that the supervisor told you the same as the agent means that he must be a muppet also then?

The fact that this was caused by the local electricity supply is ntl's fault i suppose?

The fact that this caused a massive increase in demand for engineers' resources is also ntl's fault?

The fact is, separate contractors were called in to deal with these problems and some unfortunate customers were not dealt with. A polite call to ntl would have resolved this, but calling them muppets will not help.

I hope your new bb provider meets your unrealistic expectations.