21-01-2005, 13:16
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#10
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: double billing
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Originally Posted by seaneeboy
I think you are - I've not checked the T&C Recently but I'm fairly sure it outlines the charges being one month in advance...
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Taken from http://www.home.ntl.com/page/termsresidential
Section 6: Charges & Payment.
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Originally Posted by ntl
You will be liable for the Charges from the day on which we first make the Services available to you unless we notify you otherwise.
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[Edit]
http://www.ntl.com/home/help/billing...illedinadvance
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Originally Posted by ntl
Q. Why have I been charged for more than one month's subscription for my ntl services?
We believe in offering you the flexibility to change your package when it suits you - even if that means switching in the middle of the billing month. If you have added new products or services since your last bill, your latest bill will be different to previous months. It's extremely unlikely that you have been overcharged - remember, everyone is billed in advance each month for their packages.
Say for instance, you added new services on 16th you will pay an additional charge for the days from 16th until your next bill is generated on e.g. 1st.[/b]
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HTH.
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