Cable Forum - View Single Post - Cambridge outage

southa · 21-01-2005, 13:01

Hi,

Does anyone know what's happening with the Cambridge broadband service outage on the NTL status page. I've been getting intermittent service since the start of the year, and now it's been off completely for four days. The cable light on the modem (Terayon TeraJet) is either off or flashing at around 1/2 Hz. I've tried power cycling etc. and I've also tried the modem on the TV cable (TV is fine). No luck.

The weird thing is that a lot of the people around me have no problems. An NTL engineer once told me that these particular modems can have trouble finding service again if you move house. I'm wondering whether some sort of network reconfiguration has caused a similar problem.

Meanwhile I shall continue to spend my spare time in the call queue for broadband support, whilst watching telly/cooking/etc.

21-01-2005, 13:01	#1
southa Inactive Join Date: Jan 2005 Location: Cambridge, UK Age: 57 Posts: 2	Cambridge outage - any more info? Hi, Does anyone know what's happening with the Cambridge broadband service outage on the NTL status page. I've been getting intermittent service since the start of the year, and now it's been off completely for four days. The cable light on the modem (Terayon TeraJet) is either off or flashing at around 1/2 Hz. I've tried power cycling etc. and I've also tried the modem on the TV cable (TV is fine). No luck. The weird thing is that a lot of the people around me have no problems. An NTL engineer once told me that these particular modems can have trouble finding service again if you move house. I'm wondering whether some sort of network reconfiguration has caused a similar problem. Meanwhile I shall continue to spend my spare time in the call queue for broadband support, whilst watching telly/cooking/etc.