[darkvisor]

no, you stated that he i'd the problem for me and booked an engineer, how did he id the fault within about 10 seconds of me giving my account number, also spoke to a standard custonmer service op, not a tech support and they dont have the equipment to check modems from a call centre in India where my first call was


so how did a person id that my modem had blown up in 20 seconds from the otherside of the world