Hi,
I think Darkvisor has a point although calling ntl staff muppets is not very fair, most of them try there hardest! But yet again poor communication let Ntl down and continues to do so year in year out and it's the poor customer who suffers. I should know after working for them for four years and dealing with some very unhapy customers over that time!
Why do ntl use contractors if they cannot do the job? Why do they cut jobs when it's quite clear they need all the staff they can get (Not just in call centres but also engineers out in the field too!)
Although I still have Ntl services after leaving it's only because if I do have any problems I know people within Ntl who can help me... If I didn't I would probably be with a company that has the customer care/support as well as a decent product.
Best of luck Darkvisor getting this sorted!
Rant over!
It's Friday not long to the weekend.