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Originally Posted by darkvisor
i live in the NG3 area of Nottingham and had the cable modem go down last week, spoke to some muppet who stated that he had checked my modem and that it must have blown up or somthing,. i then stated that my next door neighbour's was the same and he said there's must have blown up to, oh how i laugh, so i then ask to speak to a so called supervisor who tells me there has been a power surge in the area, fair one, i'll give him that. he then books an engineer for me for the following Tuesday 5 days later so im now paying £35.00 for F**k all as the whole thing is down, im then told it will be anytime in the afternoon so i take half a days holiday off work and guess what, no engineer, i have just phoned them and all they can say is they assumed it was working because they fixed the power problems in the area. bless them. there crystal ball must have been cloudy as they got this one wrong,
i have had enough of all this NTL Cr*p, they also forgot to tell me that when i u/g my modem to 1.5 that i would be double billed. ahhhh, did it slip there mind, no wonder people are moving away from them,
rant over
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So the fact that the supervisor told you the same as the agent means that he must be a muppet also then?
The fact that this was caused by the local electricity supply is ntl's fault i suppose?
The fact that this caused a massive increase in demand for engineers' resources is also ntl's fault?
The fact is, separate contractors were called in to deal with these problems and some unfortunate customers were not dealt with. A polite call to ntl would have resolved this, but calling them muppets will not help.
I hope your new bb provider meets your unrealistic expectations.