Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Stuart · 20-01-2005, 17:31

Actually, can't remember if I posted this (if I did, I can't find it), but I had an interesting situation with my email password.

Basically, I forgot the password that I used for my email account. I phoned NTL to ask for it. They confirmed I was the account holder. Then the customer services person said something interesting. They can only email my NTL email account password to my NTL account..

The second time I phoned, I was told I should use the web to create a new one..

20-01-2005, 17:31	#516
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: NTL Customer Services: Your personal experience Actually, can't remember if I posted this (if I did, I can't find it), but I had an interesting situation with my email password. Basically, I forgot the password that I used for my email account. I phoned NTL to ask for it. They confirmed I was the account holder. Then the customer services person said something interesting. They can only email my NTL email account password to my NTL account.. The second time I phoned, I was told I should use the web to create a new one..