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jonbr · 20-01-2005, 17:22

When I first started this thread I never expected it to generate so much discussion

Up until recently I was getting in excess of 100 spam emails a night (lets disconnect the US from the internet I say

). For the last couple of weeks that has dropped to 10 to 15 a night. As for viruses, I've only recevied two in the last several years, both of which were caught by my own virus/spam software.

As an experienced computer user who has worked in the industry for over 20 years I would like to see NTL be more user friendly with the filtering. At present it seems that they just stop what they think is a spam/virus email, and, as others have pointed out, some of them may well be legitimate.

This may well be good for the bandwith problems spam/viruses cause but will not be good for customer satisfaction. I would like to see spam and virus emails marked as such, so that us users can filter them into the relevant folder and do what we would like to with them. However, I can also see the point for those who are not computer literate and would just like to stop receiving them at all. Perhaps they could give users the option of marking or droping the spam/virus emails?????

20-01-2005, 17:22	#37
jonbr Inactive Join Date: Jan 2005 Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless) Posts: 187	Re: Spam/virus filtering ???? When I first started this thread I never expected it to generate so much discussion Up until recently I was getting in excess of 100 spam emails a night (lets disconnect the US from the internet I say ). For the last couple of weeks that has dropped to 10 to 15 a night. As for viruses, I've only recevied two in the last several years, both of which were caught by my own virus/spam software. As an experienced computer user who has worked in the industry for over 20 years I would like to see NTL be more user friendly with the filtering. At present it seems that they just stop what they think is a spam/virus email, and, as others have pointed out, some of them may well be legitimate. This may well be good for the bandwith problems spam/viruses cause but will not be good for customer satisfaction. I would like to see spam and virus emails marked as such, so that us users can filter them into the relevant folder and do what we would like to with them. However, I can also see the point for those who are not computer literate and would just like to stop receiving them at all. Perhaps they could give users the option of marking or droping the spam/virus emails?????