[Stuart]

Good experience
Amazon
Play Uk
Dabs
ebuyer
overclockers
Crucial
Simply computers (in the past)
Pugh computers (specialist Educational and Charity software reseller - You have to work for an Educational Institution or Charity, or be a student to order)
IKEA
Bad experiences
Simply

Last time I ordered from Simply, it was my router and a PCI wireless NIC. It didn't turn up. I phoned, they said it would turn up the next day. It didn't. After a week, I phoned again and was told it had been sent out, Citilink had tried to deliver it and no-one was in. Now, I knew this was bull. My sister was actually in at the time they claimed to have tried to deliver, and even if she weren't, they should have left a not. I phoned Simply, and they gave me a number to call at Citilink. The woman at Citilink said she didn't know what had happened and would call me back.

I got the call back a week later. Citilink said that because they had tried to deliver the item (they didn't) and didn't get an answer (they would have, had they delivered), they left a note for me to pick up the router (they didn't). Because I hadn't picked up the router (I would have had I known where to go to pick it up) for 2 weeks, they had sent it back to Simply.

When I phoned Simply, they said they hadn't recieved it, but would issue another one, which, to Simply's credit, arrived 3 days later.

Now, I don't blame Simply for this. It was actually Citilink that caused the problem. The only reason I won't order from Simply now is they still use Citilink (I think).

letsbuyit.com
Where do I start? I ordered a 32 inch Wega widescreen TV for £800 from them. I took a day off on the day they promised to deliver it. They didn't. I phoned them. They promised to deliver it another day, and, again didn't turn up. This carried on for about a month. A month later, they delivered it.

The delivery men turned up, put the TV down in my Hall. Left me to carry this TV (which weighed nearly 20 stone according to the packaging) into the living room and put it on the TV stand I had bought for it (from IKEA). I managed this, and set it up. Turned it on, and the standby light came on. I pushed the button to bring it out of standby mode. The light went out, then came on again. Then I noticed a huge crack in the side of the TV.

I talked to a friend who has done some TV repair work. He suggested that the main circuit board was probably cracked as well. I phoned letsbuyit, and after arguing with me, they agreed to pick it up. I won't go into too much detail, but they eventually picked up the TV nearly a month after they said they would, and after some quite severe phone calls (and a written threat of legal action from me), they eventually refunded my money. Funnily enough, if they had replaced it within a reasonable time, I probably would have accepted it.

I then went into my local Sony Store, bought a 28inch Widescreen Wega TV, playstation 1 and VHS video for £800 (the same price letsbuyit charged for the 32 inch). The Sony Store were brilliant (in fact, I would recommend them to anyone), they took the order, offered to help take it to our car if we wanted to pick it up there and then, or free delivery if we didn't. The delivery men turned up on the morning they said they would, and even carried the TV into the right room. They wouldn't lift it onto the stand though, which was a bit of a pain

Tesco
We recently ordered a VAX upright cleaner 3 weeks ago (after our Dyson died) from Tesco. It finally turned up on Tuesday (great 3 day delivery eh?), with no phone call (because they count it as a large item, Tesco were supposed to call to arrange delivery). No one was in when it turned up, so what did the delivery man do? Leave a note and take it back to the depot? Nooo... He "discretely" hid it under our Welcome mat. It wasn't at all obvious.

Still, at least we got it.