Quote:
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Originally Posted by Neil
Even ntl's own UK staff aren't "fully trained on NTL's systems and processes"  
Training (or lack of it) has always been an issue at ntl, this being highlighted by the fact that you can normally ring ntl 10 times with the same question, & get 10 different answers (NB-Not aimed at ntl staff)
This coupled with the "if you don't know, then just use the old CS-BS â„ ¢ " makes consistancy nigh on impossible for ntl associates in my experience.  |
ntl are not alone in this department either.
How many times have people who rang BT to be told absolute nonsense about having to plug in 4 telephones before they will send out an engineer, how many times will they tell you line noise 'is normal', how many times will BT connect tell me that because my Broadband E-mail is not working in need to register with BT Yahoo and create an account...WTF?
Ummm........ didnt Sky famously take advantage of long term customers by not advising them of a blatent problem with Sky+ software (which customers in their 12 month contract got fixed free) and they then sent out an engineer for £65.... ........nice!
Its not
just ntl, get over it!!