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Online shopping - is it worth the Hassle?
Quick Story
To save me legs, I ordered a Lamp from Argos Online, placed order on Sunday and web page told me deleivery would be 8am-6pm on Tuesday (just gone). So like some kind of Idiot I sat in the house on tuesday and no sign of any lamp. I rang today and it had been Delivered On tuesday, I was Out and the delivery dude allowed a neighbour to sign for it (so I was told).
So off I went to a few houses both sides of me and across the road to go and locate my said new lamp. Nobody I spoke to had signed for such a thing and knew nothing about it. I rang back to try and get the name and address of who the Hell he gave it to, they have to submit for the document from the delivery company and this can take upto 5 days (working I would imagine).
I was told to call back within 5 days (what like 1 or 5?) and they would tell me who/what happened.
Im not sure if there is more running around aftert this but tbh - It would have been quicker to go to the local Argos, Buy it and walk back. I dont think i will be buying from Argos online if this happens, god know when I will see my product I have paid for ....
My point been?
I read about people buying from Ebuyer, Argos and god know what else, all going wrong - if the product does arrive and is broke, then its a battle against the company (as per seen on the Ebuyer thread) - Argos told me they wont give the name of the Carrier as they use more than one and have no idea which one sent it, even if they did, the carrirer would not tell me over the phone anyhow. As it has been delivered, they have to follow this process now. At least when you buy from a shop in town, you can take it back, get it straight away and so forth - yes the prices might be higher but is it worth saving a few £ for all the hassle ??
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