[Biffo1262]

A quikie -

I was helping a friend to tweak his machine when we encountered a problem with his email account as is had started asking for his password. For the life of him he couldn't find anything that would work. We ring NTL; it goes like this -

Good evening NTL please could you tell me .... blah blah etc
What seems to be the problem

I can't get my email password to be recognised or I've got the wrong one.

Sorry Sir I can't help you!

Sorry, why not?

Data Protection Act

But it's my account

I don't know that

Well ask me the security question

Can't do that

Why not?

Data Protection Act

But it's MY information

Sorry Sir can't help you

(ME as an aside...He's just taking the p!ss)

Put me on to your Supervisor

I'll give you the number of someone who may help.

Well thanks a lot.


Dials number ....'This number is no longer in use'

We ring back and ask for a supervisor.

How can I help?

WE tell him what happened... needless to say he's incredulous and thinks we're having him on. He checks the account access on his computer. Guess what? NOTHING. He says will attempt to check the 'footprint' and will get back to us. In the meantime he sorts the email problem out with no fuss and proper courtesy.

I would imagine there is one lazy, bone idle, self-satisfied, smug plonker somewhere in NTL who's very pleased with himself at such a jolly jape.
Either that or as I suggested; he was proabably due to leave NTL at the end of the week!

BTW can anyone tell me why NTL's email servers are so unreliable that I have to resort to ugh Hotmail for a reliable service.