[Helix]

Hi

We wanted to upgrade our analogue mid pack to the digital base pack so we placed an order for it online for it on. It said that they would contact us with 48 hours but we heard nothing so after a few more days I made a phone call to the number it said on the confirmation e-mail. When I phoned this number they said that they couldn't check and that I need to e-mail them which I did.
When ntl eventually got back to us through e-mail on Monday they said they couldn't find my order. I mean how do they manage to lose an order. Anyway they said to phone the upgrades department which they gave a number for. So I called this number and was put on hold for ages so eventually I hung up.

Has anyone else had a problem with ntl losing online orders? Also what can I do now apart for wait on hold for hours trying to get through? I tried the website again and our original install date of the 26th Jan has now gone and I am not sure whether if i place an order for the following week it will go through.

Thanks
Steve