Chris

I don't think it is fair to say that all call centres are equally good or equally bad. I have had a very frustrating time on the phone with British Gas, Scottish Hydroelectric and Sky. I have had a superb experience on the phone with Virgin Home Energy, Scottish Hydroelectric and Sky. Some are universally awful, few are universally brilliant. Some mainly get it right, some mainly get it wrong. The fact is, some are better than others, and if NTL is poor, it is a very shoddy defence indeed if all that can be said is 'well x is just as bad!'. We should be demanding excellence, not equal mediocrity.

All of those options were available in the poll at the top of this thread so we could try to get an overall view of where on the line from abysmal to heavenly NTL truly is. I notice that it has closed (no surprise there, I started it an aeon ago), so I am opening it again for our newer members to add their votes.