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Originally Posted by scastle
If NTL are giving bad service, that is bad. No two ways about it. However, they do have to get the permission of the building owner before they can do anything in a building. If the cabling is bad, and runs all over the building (which it probably does), they will have to get the permission of the building owners (or at least the management company running it) to do that work.
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I totally agree and believe me we have not let the management off the hook. One of the other problems is that they both provide equally bad service.
Apparently the 'reason' we had no service for 7 weeks was because : ntl said the contract for maintaining the aeriel ended in November, management said it ends in April 05, ntl then said it was because of illegal use of equipment
, management said they couldn't find their copy of the contract but ntl were liable, ntl said they weren't but they would fix new cabling, the new cabling was fixed and then there was a problem with the signal box. As of today, it's a problem with the cabling. My cabling is now 'spliced' off my neighbours so we both know when the other has no t.v and can nip round for a cuppa whilst we wait for the engineer.
I'm sure you get the idea by now. Between them, ntl and TMO couldn't organise a ****** in the proverbial brewery.
Over Xmas I visited residents who are housebound and found them watching 'snowy' pictures on their t.v
This has been going on for years and it's not in the least bit funny.
On the bright side, management clearly know the problems and will be installing a 'communal' satellite for residents to feed off.
It will only take another 18-24 months.