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Originally Posted by Pip
O.k Here's the deal. ntl have the monopoly, we can't go anywhere else because the deal struck with ntl and our housing management won't allow it.
We receive terestrial t.v via ntl, we have no other external aeriel. ntl service is extremely bad and they know it. At least the engineers do. They constantly tell us about the poor cabling etc but ntl won't do anything about it
a) because most of us who had contracts with them withdrew from them due to poor service,
b) because they know we can't go elsewhere as our management won't allow it so there's no incentive for them to carry out repairs on time
c) they know we can't have satellite again as our management won't allow it.
What else would you call it? I can't get rid of ntl altogether as they 'maintain' our aeriel? 
Over the last 3 months I've been told time and again by ntl that if I had a contract with them, they could do something. So I attempted to get a contract, only once again the poor service at ntl kicked this into touch.
What are my options? Either I have ntl, no contract and get poor service or ntl contract and still poor service. I'm spoilt for choice. |
If NTL are giving bad service, that is bad. No two ways about it. However, they do have to get the permission of the building owner before they can do anything in a building. If the cabling is bad, and runs all over the building (which it probably does), they will have to get the permission of the building owners (or at least the management company running it) to do that work.
Maybe you could complain to your management? If enough residents complain, they should listen.
If you can get the management to complain to NTL, maybe NTL will be a bit more helpful?