Aw geez where to start!!
I've had cancelled appointments, non existent engineers that don't arrive, no t.v for 7 weeks just before Xmas and numerous breakdowns since ntl 'fixed' the problem in December. With gems of good advice such as ' stick a hanger in the back of it', I'm in awe of ntl.
In the year 2005 I'm still confined to viewing terestrial t.v only when ntl permits.
What totally gets to me is the lack of any competition that allows ntl to get away with this poor service.
I thought to be a manger you had to be capable of actually managing something. Does any of the managers at ntl know their elbow from rear. (I'm being polite now so don't get me started).
Unfortunately, due to 'deal' struck with ntl, our housing management won't allow us to install satellite. Wonder who benefits from this deal!!! Just askin'.
Effectively we are held to ransom by ntl.
Finally fed up of being treated like a second class citizen, I was forced into a compromise and booked an appointment for 22nd December for a reconnection. Direct debit instruction set up and appointment confirmed. At 11.30 that day having taken the day off work, I telephoned CS and was told I didn't have an appointment
.
But I did have a 'site' visit scheduled for the 11th January
.
What did I do, told them to stuff the whole thing, again. And low and behold, I received the only telephone call from ntl, wanting to know why I had cancelled. And here's the answer, because I don't eat tripe and I won't pay for it.
ntl = famous in West London as No Time Left, Never Trust Liars.