[Nemesis]

As far as I can see, no-one is saying that you can't complain .... everyone has that right.

The problem is that you are complaining about doing something that NTL already state they don't support.

Running a business, or even connecting to a business network, using VPN's etc are not something that NTL endorse.

If you do use any of the above, as I do, then you are bound by the terms and conditions of the residential contract you signed. It is designed for home users of the internet, not for business use. The restrictions imposed on the residential connections are not apparent on business connections.

The use of a residential connection is subject to those restrictions and as NTL can restrict or take down the service as they wish.

What you are doing is using a residential connection for business purposes, and if you complain about the affect it is having on your business, the Trading Standards and other similar organisations will NOT support your complaint.

I strongly suggest you re-read the Terms and conditions of the residential broadband connection you have.