Quote:
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Originally Posted by scastle
Quote:
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Originally Posted by Chrysalis
Never heard so much crap for a long time, residental or business you have a right to complain. Business users dont pay more for a right to complain they pay more for lower contention, right to use for commercial purposes, better support, possibly a SLA, possibly increased traffic limit if any in place. There probably is other stuff as well. Unfortenatly I work in the internet industry which kind of stuff's up ntl's argument as I know the game they are playing.
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Be careful what you say although I know you are not a true representative of NTL I am sure 'Fair Trading' wont take too lightly a company saying that a customer has no right to complain.
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I can just imagine it:
Customer: "I'd like to report NTL for bad service."
Trading Standards: "What happened?"
Customer: "Well, I was trying to run a business using my NTL home account and the connection failed."
Trading Standards: "Good bye." |
Awww c'mon guys, play fair, it might have been an innocent mistake on Chrysallis's part and he really thought he was paying for the business connection
