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Originally Posted by Chrysalis
Be careful what you say although I know you are not a true representative of NTL I am sure 'Fair Trading' wont take too lightly a company saying that a customer has no right to complain.
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Ok, go to Trading Standards (as it is actually called), tell them that you were running a business on a residential service, the service failed, you lost trade as a result, and you wish them to investigate why the company wouldn't compensate you.
Go and try that tomorrow, and see what they say.
If you use a residential service with ANY company for business purposes, you're on your own.