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Originally Posted by Neil
You are not really in a position to complain, because you are on a residential service, when you should be on a business one (which is obviously more expensive)
http://business.ntl.com
 to the site btw.  |
Never heard so much crap for a long time, residental or business you have a right to complain. Business users dont pay more for a right to complain they pay more for lower contention, right to use for commercial purposes, better support, possibly a SLA, possibly increased traffic limit if any in place. There probably is other stuff as well. Unfortenatly I work in the internet industry which kind of stuff's up ntl's argument as I know the game they are playing.
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Be careful what you say although I know you are not a true representative of NTL I am sure 'Fair Trading' wont take too lightly a company saying that a customer has no right to complain.