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Originally Posted by HD462
Not wanting to defend NTL in any way, but if you used that term in your original email maybe there was some confusion and they thought you meant the plug on the ethernet cable that connects the modem to your PC or router, rather than the plug on the power adaptor??
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Then ntl (
supposedly the "professionals" in this situation) should have asked the
customer exactly what he meant, instead of just sending a standard CS-BS â„ ¢ reply)
Quote:
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Originally Posted by HD462
As the others say, any part of their rented kit should be maintained by them, that's partly what you pay your monthly subsription for. I've just had them out today to replace a faulty TV box (STB).
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Yep.
