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Originally Posted by jerenus
i writed very politely, i think they couldn't understand my words " modem plug"
anyway i will contact them
thanks a lot for your replies
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Not wanting to defend NTL in any way, but if you used that term in your original email maybe there was some confusion and they thought you meant the plug on the ethernet cable that connects the modem to your PC or router, rather than the plug on the power adaptor??
As the others say, any part of their rented kit should be maintained by them, that's partly what you pay your monthly subsription for. I've just had them out today to replace a faulty TV box (STB).