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Originally Posted by jerenus
i said my NTL modem power plug was broken , can i get new one? something like that
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Hmmm.....
Perhaps your wording was not that great to begin with (no offence), but that doesn't excuse them just writing back & telling you to source one yourself.
I would personally contact the MD for your region:
http://www.cableforum.co.uk/board/article.php?a=28