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Originally Posted by Ignition
Those who have access to the ntl intranet forums know my feelings on this matter.
Oh and here's a few words of wisdom from a friend of mine in Canada, an NMC technician for a cable company there:
Carl @ Work says:
excellent, we just fired 10 - 15% of our HFC network engineers
James says:
Uhmm....why?
Carl @ Work says:
ummm pass?
Carl @ Work says:
as far as why goes, I think it's insane
James says:
We did that 3 years ago...was a huge mistake.
My sympathies to those affected directly by this. My sympathies also to those in fault management and tech support who are going to be dealing with irate customers when service fails and there's no-one there to fix it.
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Amen to that...
I agree 100%, it's just a pity people who dont really understand the engineering requirements are in a position to make such a mess.
This decision will help the company increase churn, and make financial matters even worse as customers leave due to a further reduction in satisfaction to their service. I think it's about time the guys at the top realised someone sat in front of a PC in an office can only sort out problems with a customers set-up, and cannot actually fix a hardware fault!