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Originally Posted by orangebird
Escapee, there are plenty of people all over ntl that don't work for home or networks, getting made redundant. Their jobs are pretty important too. |
Where the hell will customers service be when the networks are not operating?
These guys are understaffed, out of sight and performing one of the most important tasks in the company.
You can have billing, callcentre, planning, and all these other jobs but none of them will work if the network affects the whole damn lot. I think the big issue is as Womble says people dont appreciate that the HFC network carrying TV, Broadband and proposed VOD, does not look after itself. It needs constant maintenance and they have already been neglecting it by taking network techs and putting them on service calls. the big bl**dy increase in service calls was probably down to lack of network maintenence and money to start with!
Service can only go down hill for the customer.
