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Originally Posted by ianathuth
AFAIK Demon is owned by the Thus group who are making an operating loss.
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I very seriously doubt that Demon is making a loss. Demon has been around for over ten years. Companies that make a loss don't last long. Also, if they are making a loss now, they have no hope for the future since they apparently can't make a profit from an averagely priced service.
I think the reason Demon are able to offer what the do is because Demon has always been well run from a technical point of view. Reading their customer bulletins and going by the fact that when I was on them for 3+ years they had about three days of intermittant email access and no other problems makes me think they know what they are doing. I'm not suggesting NTL engineers are totally incompetant (although by the number of call-outs I've had, you might think so), more that it just seems like Demon got the technology right from day one and so don't have any major network or capacity issues. Plus, they don't seem afraid to spend money on upgrades when needed.
Oh, and before you start about how rubbish Demon are:
http://www.adslguide.org.uk/isps/com...action=Compare
http://www.demon.net/helpdesk/networkstatus/
Check out the second one, Message of the Day and Service Announcements. Very few problems, and when there are issues they get fixed within HOURS. It's hard to even report problems to NTL, Demon actually give you an email address and bother to read it.
It's a shame NTL has to dump it's problems on it's customers, rather than fixing them.