[Chrysalis]

"Why is it irrelevant? Demon are owned by the Thus group. Thus group are making losses, some of which can probably be traced to Demon.

Regarding your profit statement. While I do agree profit isn't everything it is rather important to any company."

Well it may be important but it obviously isnt essential otherwise demon wouldnt be still around after many years of operation.

"Based on what I have read on this forum (mainly from Ignition, but from other sources too), Telewest are able to offer the increased speeds because they run their equipment past it's maximum limits. They also have a smaller network, not all of which will be able to offer the increased speeds."

Only thing I read is ignition saying he couldnt say due to NDA agreement, but if telwest were running equipment past limit's wouldn't users notice with reduced speeds and increased pings? doesnt seem to be the case, do you know this or is it an accusation.

"I don't know your browsing/downloading habits, but I suspect the amount it would cost NTL would far exceed the £3 a month from each user if they offered the option to not use transparent proxies. These proxies are their to minimise network use, therefore reduce costs."

Well I tend to probably mainly browse forums and news sites and I usually do it a few times a day for around an hour at a time as an average, but it wouldnt hurt ntl much, because my pc caches images and only data that changes will need to be download which is usually just text.

"Furthermore, has it occured to you that constant insiduous griping is recognised and overlooked , because if it is perceived that ill-informed, speculative, self important prodders that have nothing to add to improve things, but follow some personal agenda, run the risk of having anything worthwhile they may have proposed ignored."

Depends how you see it, I have spent a fair bit of time coming up with sensible questions as to why I cant expect the same service as my friend gets in liverpool, if someone did send feedback to ntl I am sure they would have posted on here saying so, and then knowing thats the case I would have no need to repeat simple questions.

I would like to know what my agenda is, is it wanting a package to suit my needs of a decent quality of service. I got no evil agenda to remove ntl from this planet dont worry, I am worried why you feel so threatened by my questions. I wonder how you would feel if things were the other way, ntl dropped the bottom 2 tiers and there was only 1 package at £50 a month which was unmetered take it or lump it, I bet you would be here saying why should I pay £50 for the 1 gig I use a month.

I will justfiy the questions I asked.

"How do telewest manage to offer unmetered services on higher speeds using the same technology?"
Telewest users I know dont suffer from poor quality service and have better pings then me, they also have a higher burst speed and no traffic limit, I feel I have the right to ask how ntl cannot match it.

"What is the average use of 1.5mbit ntl broadband customers only?"
Igniion and a few others have repeatedly thrown stats at us which favour low usage customers saying that 95% of users dont go over 6 gig a month, my gripe is I bet most of this 95% are on the bottom tier and as such are not going to use a lot anyway and pay less money then me, how can someone on the top tier be compared to such stats, so I simply asked the average usage of users paying 37.99 a month. Seems I have to assume its much higher since the questioned has scared you.

"Does NTL broadband sector subsidise their TV sector?"
I have heard from a friend who used to work for ntl that at the time he was working there their tv sector was making a loss and the broadband sector was making what they called a handsome profit and the company was trying to make the broadband offset the tv losses, I was simply trying to see if this is true.

"Why dont NTL staff/shareholders pass on feedback to senior staff at NTL who have the power to make decisions on the new packages instead of telling people to go away?"
Again as said above this would go along way of making me feel more satisfied, how many times have you been to a shop asking for something they dont stock and got told to fob off, probably never in all likelyhood the shop would probably try to get the item you after for you, or politely apologise. Here people having a problem with whats on offer simply seems to offend staff, not quite sure why I have no personal gripes with anyone here.

"Does NTL consider someone who uses a high amount of traffic but buys premium tv/phone packages a liability and prefers to lose that customer and possibly others who he warns away from NTL?"
Asked this question because of remarks made by staff/shareholders saying if you not satisfied go elsewhere.

"Is the install fee free permanently?"
Well, ntl staff/shareholders seem to be making a claim ntl are barely making a profit and need to cap to remain profitable but are willing to throw money away on new probable short term customers. I think most people expect to pay a setup fee for broadband, all ADSL providers charge it most of the year so it wouldnt scare anyone off.

"Whats the average customer rentention period?"
True indication of customer staisfaction levels, having more customers joining then leaving doesnt mean they satisfied, the uk population is growing so its not that hard to achieve but what is harder to achieve is keeping customers beyond their 1 year contract. Have a average 5 year retention? then tell me and put me in my place.

"Why do NTL refuse to consider alternative ways of making money and kurbing 24/7 leechers? (one example if the option was there I would pay £3 a month to not use transperent proxies)"
Same reason as install fee question but also trying to throw ideas the direction of the people who are in a position to pass on views to senior ntl decision makers. I have seen a few isp's asking customers what they would want that they dont provide I cant see what negative impact it could possibly cause ntl.

I hope I have kept my remarks constructive enough and people have the time to read.

Thanks