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prvjoker · 15-01-2005, 20:52

Let me first say that at first ntl provided a top notch service. BUT after 6 months or so the problembs started,and got worse by the month.

In SO16. Southampton We have had a degraded service for over a year.
loss of service is an every day thing with ntl-soto'n. "Intermittent" is not the right word. Im sorry to say

Week days/Night your lucky to stay active for more than a few hours at a time.
Though every now and then you may have no connection problembs for a few days but never for to long! Weekends are a "NIGHTMARE" 50% of the time you wont get back online till late sunday night. "Though the last two weekends have been better than normal"

I have myself worked for many cable firms including NTL.
And the state of most of Southamptons System/network from the time the bandwidth hits the coax/catv the problems start. 90% of all level 3 level 4 cabs/muxes/customer outlets are over worked, with 2 way spliters hanging from most terminatins on single nodes.

And if any ntl members of this site think that what im saying is untrue, Please come see for your self. when the cab doors are opend the contence jumps out at you ! but still thay keep forcing more in,,spliters on spliters,its just as hard to close them. and digi hi-low reading are so poor in some cases you know that the customers will have problems,,,but still the installs go on.

At this poin in time i still have a ntl cable modem and had the 1-15 mb service though not active at the moment,"As i have for the time being refused to bring my account up to date" I only took this line of action affter contless phone calls and emails to ntl, being told that the problem is ongoing and that thay had no clue as to when it would be sorted out,

Please I Mean No Reflection on ntl's worker/staff,I know that thay do there best.and its no easy sorting out customers woes.

BUT MY POINT IS,,,That the bandwidth is already being over sold and is not help't the already degraded parts of ntl's network.

AND STILL Thay sell to unaware new customers in SO16,, just one of the locations affected.

Knowing full well that thay have major,,,,fults i.e
degraded/Intermittent/loss of service, And that new/old customers alike will have the same constent BAD service.

Why Are ntl doing this ?

I still live in hope that some day NTL will provide once again the top notch broadband service that it started with in Southampton,when it was runing as it should it was spot on,, "I now have a BT Yahoo 1 mb ADSL Connection".
" YUCK " but when i boot up im alwys online,,,THOUGH when ntl get it right ill be back in a flash.

Is this sort of thing going on with ntl/telWest in any other parts of uk ?
Let me know

15-01-2005, 20:52	#1
prvjoker Inactive Join Date: Jan 2005 Location: southampton Age: 67 Services: Cable 1.5 m/+BT 1 m Posts: 11	Ntl Bad Service Southampton Let me first say that at first ntl provided a top notch service. BUT after 6 months or so the problembs started,and got worse by the month. In SO16. Southampton We have had a degraded service for over a year. loss of service is an every day thing with ntl-soto'n. "Intermittent" is not the right word. Im sorry to say Week days/Night your lucky to stay active for more than a few hours at a time. Though every now and then you may have no connection problembs for a few days but never for to long! Weekends are a "NIGHTMARE" 50% of the time you wont get back online till late sunday night. "Though the last two weekends have been better than normal" I have myself worked for many cable firms including NTL. And the state of most of Southamptons System/network from the time the bandwidth hits the coax/catv the problems start. 90% of all level 3 level 4 cabs/muxes/customer outlets are over worked, with 2 way spliters hanging from most terminatins on single nodes. And if any ntl members of this site think that what im saying is untrue, Please come see for your self. when the cab doors are opend the contence jumps out at you ! but still thay keep forcing more in,,spliters on spliters,its just as hard to close them. and digi hi-low reading are so poor in some cases you know that the customers will have problems,,,but still the installs go on. At this poin in time i still have a ntl cable modem and had the 1-15 mb service though not active at the moment,"As i have for the time being refused to bring my account up to date" I only took this line of action affter contless phone calls and emails to ntl, being told that the problem is ongoing and that thay had no clue as to when it would be sorted out, Please I Mean No Reflection on ntl's worker/staff,I know that thay do there best.and its no easy sorting out customers woes. BUT MY POINT IS,,,That the bandwidth is already being over sold and is not help't the already degraded parts of ntl's network. AND STILL Thay sell to unaware new customers in SO16,, just one of the locations affected. Knowing full well that thay have major,,,,fults i.e degraded/Intermittent/loss of service, And that new/old customers alike will have the same constent BAD service. Why Are ntl doing this ? I still live in hope that some day NTL will provide once again the top notch broadband service that it started with in Southampton,when it was runing as it should it was spot on,, "I now have a BT Yahoo 1 mb ADSL Connection". " YUCK " but when i boot up im alwys online,,,THOUGH when ntl get it right ill be back in a flash. Is this sort of thing going on with ntl/telWest in any other parts of uk ? Let me know