Makes no difference if you ask CS if it's available in your area - I rang them twice to confirm it was available and was told 'yes' both times, and that all I had to do to enable it was to ring CS when I was connected and it would be added. Imagine my annoyance when I became an ntl customer and rang to have it enabled, and being told it's not available and won't be as far as they are concerned! I'm back off to BT for the phoneline!