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Originally Posted by monkeybreath
If someone cancels their services any previous contract is cancelled. If a customer then wishes to sign up with ntl again they will be offered the same contract as a new customer- a rental modem free of charge.
It is to register an old modem, it may or may not work. (not going to get into too much depth here).
NTL have not made the modem unsaleable- plenty of them are sold on ebay to unsuspecting people who think they can use them on ntl's network  |
I fully understand that all broadband customers are supplied with a free rental modem. A point that the OP made was that having a second modem in reserve so that internet access could be maintained if the rental modem became defective and couldn't be replaced for several days would be helpful to him.
I have seen posts on here where NTL staff have advised a customer having a problem with their broadband connection to replace the modem with an old modem they had from a previous address. Why is this any different?
I don't like the ethics of saying that NTL have not made the modem unsaleable when you say it can not be used again on the network.