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Originally Posted by Neil
Even ntl's own UK staff aren't "fully trained on NTL's systems and processes"   |
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Training (or lack of it) has always been an issue at ntl, this being highlighted by the fact that you can normally ring ntl 10 times with the same question, & get 10 different answers (NB-Not aimed at ntl staff)
This coupled with the "if you don't know, then just use the old CS-BS â„ ¢ " makes consistancy nigh on impossible for ntl associates in my experience. 
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urm rather off topic....
the article is about staff who aren't even employed by ntl they are employed by IBM! Anyhow, i personally won't find it any harder to deal with people from india than people from teeside- both equally difficult to understand IMHO!
