Hi all, new member here.
I heard about the speed increase a month or two ago. I had to phone ntl tonight about an ongoing problem we've had with the DTV freezing all the time when going into interactive, and the EPG not having any info on it very often (getting a site visit on Monday).
While I was on the phone I asked about the speed increase. The girl on the phone said she didn't know anything about Broadband and gave me a number to phone broadband support.
I phoned them up and spoke to a guy, asking him when the upgrade would be, and if we had to register for it, or would it happen automatically. He didn't know anything about it (or was playing the innocent). He asked where I'd heard about it, and told him it was all over the net on various forums I visit. I told him what the increases were going to be, but he still reckoned it was new to him.
He went off the phone to speak to someone, while he was away I remembered I'd seen an article on
The Register about it. So when he came back on the phone I gave him the url. He said they'd heard nothing about it, and to keep checking the ntlworld website for an announcement when it was official. Although that was a bit confusing, as it was the top man who'd made the announcement in November, so you can't get much more official than that I guess.
I'll be complaining if they try to charge a £25 upgrade fee though. They give new customers plenty of offers (half price for first 3 months and such like), how about looking after existing customers. I've been with them 6yrs now, and spend nearly £1000 a year with them, I'm sure they could waive the fee. Especially as my STB doesn't need upgrading to a Samsung for the upgrade (although I've asked if they can to cure the TV faults, but the woman said it still has faults too), as I have a seperate cable modem, so it's just a case of someone ramping the speed up their end.
We'll have to see if they make 'an announcement', they must be having loads of people phoning up asking about it. Apparently Telewest has already done their upgrades (or are in the process of rolling it out).