Thread: [Merged] Internal Tech Support----> India.
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Old 14-01-2005, 19:20   #1
Neil
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Thumbs down [Merged] Internal Tech Support----> India.
Quote:
Originally Posted by The Register
IBM is shunting more helpdesk work to India as it looks to cut costs. Workers at cableco NTL are now having their IT and PC problems handled by staff at IBM's Integrated Delivery Centre (IDC) in India.

Big Blue began routing calls to India earlier this week and expects to shunt all calls to the Indian IDC by the end of the month. Staff at NTL have been assured they will see no difference in the quality of support on offer since agents at the IDC are "fully trained on NTL's systems and processes"
Oh dear......

http://www.theregister.co.uk/2005/01/14/ntl_ibm_india/
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