Quote:
|
Originally Posted by etccarmageddon
but they must be keeping customers happy cos they are gaining customers in the thousands each week. and in terms of broadband they have over 1million now and growing.
where is your evidence to suggest they arent keeping customers happy?
|
I would love to see the customer retention levels actually, how about the average length that a customer stays with ntl? Just because people are signing up faster then they leave it doesnt mean customers are happy it just means people want to signup which is nothing to do with customer satisfaction, think before you post.
Ignition the figures you gave us (95% below 6 gig) are these for ntl's entire broadband customer base or just the top tier? I think showing stats for top tier only is a fairer figure since most of the discussion is about the cap on the 37.99 package. Its quite obvious usage patterns will be lower on the 300kbit package.
My final point for today
If I caught my staff telling customers to go elsewhere if they dont like what we offer I would in all likely sack them, because I dont want the public to think that of my company, of course this is just me and my standards are different to ntl's when it comes to customer relations.